Terms of service

RB Footwear

Last Updated: 31 July 2026

 

 

1. INTRODUCTION

Welcome to RB Footwear.

These Terms & Conditions ("Terms") govern your access to and use of the RB Footwear website, your customer account, and every purchase of products offered by RB Footwear.

By accessing this website, creating an account, placing an order, completing a payment, or otherwise using any services provided by RB Footwear, you acknowledge that you have read, understood and agree to be legally bound by these Terms.

If you do not agree with these Terms, you must refrain from accessing or using this website and from purchasing any products offered by RB Footwear.

These Terms apply to every quotation, offer, order, agreement, delivery, payment and transaction concluded between RB Footwear and its customers unless expressly agreed otherwise in writing.

 

 

2. COMPANY INFORMATION

RB Footwear is a sole proprietorship (eenmanszaak) established and registered in the Netherlands.

Legal Business Name

RB Footwear

Business Address

Papaverweg 34, Unit B100

1032 KJ Amsterdam

The Netherlands

Chamber of Commerce (KvK)

42064758

VAT Identification Number

NL005468338B18

RB Footwear operates an online Shopify store through which customers may purchase authentic footwear and related products.

 

 

3. DEFINITIONS

For the purposes of these Terms, the following definitions shall apply.

Agreement

Any legally binding agreement concluded between RB Footwear and the Customer.

Business Customer

Any natural person or legal entity acting in the course of trade, profession or business.

Consumer

A natural person acting for purposes outside his or her trade, profession or business.

Customer

Every visitor, consumer or business purchasing products from RB Footwear.

Order

Any request submitted by a Customer to purchase one or more Products.

Product

Every item offered for sale by RB Footwear, including but not limited to sneakers, accessories and related goods.

Website

Every website, webshop, checkout page, payment page, customer portal or digital platform operated by RB Footwear.

 

 

4. APPLICABILITY

These Terms apply to:

  • every visit to the Website;

  • every account registration;

  • every quotation;

  • every Order;

  • every Agreement;

  • every Product sold by RB Footwear;

  • every payment made through the Website;

  • every service provided by RB Footwear.

The Customer expressly waives the applicability of any general purchasing conditions or other terms unless RB Footwear has explicitly accepted them in writing.

Should any provision of these Terms be declared invalid or unenforceable by a competent court, the remaining provisions shall remain fully valid and enforceable.

Any invalid provision shall be replaced by a valid provision that most closely reflects the commercial purpose of the original clause.

 

 

5. ELIGIBILITY

Customers may only place Orders if they are legally capable of entering into binding agreements.

By placing an Order, the Customer confirms that:

  • they are at least eighteen (18) years of age; or

  • they have obtained permission from a parent or legal guardian.

Business Customers warrant that the individual placing an Order is authorised to legally bind the company or organisation on whose behalf the Order is placed.

RB Footwear reserves the right to request proof of identity or legal authority before accepting or processing an Order.

 

 

6. CUSTOMER ACCOUNTS

Certain features of the Website require Customers to create a personal account.

The Customer agrees to:

  • provide accurate, complete and current information;

  • keep login credentials confidential;

  • maintain the security of the account;

  • immediately notify RB Footwear of any suspected unauthorised use.

Customers remain solely responsible for all activities conducted through their account.

RB Footwear may suspend, restrict or permanently terminate accounts without prior notice where there is reasonable suspicion of:

  • fraud;

  • payment abuse;

  • resale in violation of promotional restrictions;

  • abusive behaviour;

  • use of false information;

  • violation of applicable law;

  • violation of these Terms.

Account termination shall not affect any outstanding payment obligations.

 

 

7. PRODUCTS

RB Footwear specialises in the sale of authentic footwear.

Every Product offered through the Website is sold as an authentic product.

Products are sourced through authorised retailers, verified distributors, trusted wholesalers and other legitimate commercial channels.

Before shipment, Products may undergo authenticity inspections.

Customers acknowledge that authentic Products may naturally differ due to manufacturing variations, including but not limited to:

  • production dates;

  • production facilities;

  • factory codes;

  • country of manufacture;

  • packaging;

  • labels;

  • accessories;

  • tissue paper;

  • replacement boxes where explicitly disclosed by RB Footwear.

Such differences do not constitute manufacturing defects and do not entitle Customers to compensation or refunds.

Product photographs are provided for illustrative purposes only.

Colours displayed on electronic devices may differ slightly from the actual Product due to monitor settings, lighting conditions or photography.

Minor cosmetic differences between images and delivered Products shall not constitute non-conformity.

 

 

8. PRODUCT AVAILABILITY

RB Footwear specialises in limited and high-demand footwear.

Many Products are available in restricted quantities and may sell out without prior notice.

Displaying a Product on the Website does not constitute a guarantee of availability.

Adding a Product to the shopping cart does not reserve inventory.

Inventory is only reserved after:

  • successful payment;

  • stock verification;

  • acceptance of the Order by RB Footwear.

Should inventory become unavailable after an Order has been placed due to overselling, supplier cancellation, inventory discrepancies, force majeure or any other unforeseen circumstance, RB Footwear may cancel the Order in whole or in part.

Where an Order is cancelled, all amounts actually paid for unavailable Products shall be refunded using the original payment method.

RB Footwear shall not be liable for indirect damages arising from cancelled Orders caused by inventory shortages.

 

 

9. PRICING

All prices displayed on the Website are expressed in Euros (EUR), unless stated otherwise.

Prices include Value Added Tax (VAT) where legally applicable under Dutch and European legislation.

For orders shipped outside the European Union, prices may be displayed exclusive of VAT where permitted by applicable law.

Shipping costs, handling charges, insurance fees, customs duties, import taxes or other applicable charges are calculated separately where applicable and will be displayed during the checkout process before the Customer confirms the Order.

RB Footwear reserves the right to modify prices at any time without prior notice.

Price changes shall not affect Orders that have already been accepted and confirmed by RB Footwear.

Despite our best efforts, pricing errors may occasionally occur due to technical failures, software errors, currency fluctuations or human error.

If an obvious pricing error has occurred, RB Footwear reserves the right to refuse or cancel the affected Order, even after an Order confirmation has been sent.

In such circumstances, any payment received shall be refunded in full through the original payment method.

Customers cannot derive any rights from clearly incorrect pricing caused by typographical, technical or administrative errors.

 

 

10. ORDERS

An Order submitted through the Website constitutes an offer by the Customer to purchase one or more Products.

RB Footwear reserves the right to accept or reject any Order at its sole discretion.

An Agreement is only concluded when:

  • payment has been successfully received;

  • stock availability has been confirmed;

  • the Order has been reviewed where necessary;

  • RB Footwear has accepted the Order.

An automatically generated confirmation email merely confirms receipt of the Order request and does not constitute acceptance of the Order.

RB Footwear reserves the right to refuse Orders for reasons including, but not limited to:

  • unavailable inventory;

  • suspected fraud;

  • incorrect pricing;

  • payment failure;

  • technical errors;

  • violations of these Terms;

  • legal restrictions;

  • force majeure events.

Where an Order cannot be fulfilled, RB Footwear will notify the Customer as soon as reasonably possible and refund any payments already received.

 

 

11. PAYMENT

Payment must be completed in full before any Products are shipped.

RB Footwear only accepts payment methods displayed during checkout.

Accepted payment methods may include:

  • Credit Cards

  • Debit Cards

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Bank Transfer (where available)

  • Other payment providers supported by Shopify.

Payment providers may apply their own terms and conditions.

RB Footwear is not responsible for delays or errors caused by third-party payment providers.

Ownership of all Products remains with RB Footwear until full payment has been received.

Failure to complete payment may result in cancellation of the Order.

Where payment is reversed, charged back or disputed after shipment, RB Footwear reserves all legal rights available under Dutch law, including recovery of Products and collection of outstanding amounts.

Business Customers remain responsible for all collection costs, legal costs and interest resulting from overdue payments where permitted by law.

 

 

12. FRAUD PREVENTION

RB Footwear actively monitors transactions to prevent fraud and protect Customers.

RB Footwear reserves the right to delay, suspend or cancel Orders where fraud or unauthorised activity is suspected.

Verification measures may include requesting:

  • proof of identity;

  • proof of address;

  • payment verification;

  • additional documentation;

  • confirmation of billing information.

Orders may be refused where:

  • payment details appear fraudulent;

  • multiple failed payment attempts occur;

  • unusual purchasing behaviour is detected;

  • billing and shipping information are inconsistent;

  • high-risk transactions are identified;

  • identity verification cannot reasonably be completed.

RB Footwear may cooperate with payment processors, financial institutions, law enforcement agencies and other competent authorities where legally permitted.

Any fraudulent activity may result in permanent refusal of future Orders.

 

 

13. SHIPPING

RB Footwear ships Products to destinations specified during checkout, subject to applicable shipping restrictions.

Shipping methods are selected during the checkout process.

Estimated delivery times are provided for convenience only and do not constitute guaranteed delivery dates.

Shipping costs are displayed before the Customer completes payment.

Once a shipment has been transferred to the selected carrier, delivery times are influenced by factors outside the reasonable control of RB Footwear.

RB Footwear is not responsible for delays caused by:

  • customs authorities;

  • weather conditions;

  • carrier disruptions;

  • strikes;

  • public holidays;

  • security inspections;

  • force majeure events;

  • incorrect delivery information provided by the Customer.

Customers are responsible for ensuring that shipping information is complete and accurate.

Any costs arising from incorrect delivery information supplied by the Customer may be charged to the Customer.

 

 

14. DELIVERY

Delivery shall be deemed completed when the Product is delivered to the address specified by the Customer or otherwise made available for collection.

Delivery dates communicated by RB Footwear are estimates only.

Failure to deliver within an estimated timeframe shall not entitle the Customer to:

  • compensation;

  • cancellation;

  • damages;

  • refusal of delivery,

unless otherwise required by mandatory consumer protection legislation.

Customers are responsible for inspecting the shipment immediately upon delivery.

Visible transport damage should be reported to the carrier upon receipt wherever reasonably possible.

Customers should notify RB Footwear of any delivery issues without undue delay after receiving the shipment.

Failure to report issues promptly may adversely affect the investigation of shipping claims.

 

 

15. TRANSFER OF RISK

For Consumer purchases, the risk of loss or damage passes to the Customer at the moment the Customer, or a third party designated by the Customer, physically receives the Product.

For Business Customers, the risk transfers upon delivery of the Products to the carrier, unless mandatory law provides otherwise.

Ownership of the Products remains with RB Footwear until full payment has been received.

 

 

16. CUSTOMS, IMPORT DUTIES AND TAXES

Orders delivered outside the European Union may be subject to:

  • import duties;

  • customs fees;

  • local taxes;

  • clearance charges;

  • brokerage fees.

Such charges are determined by the destination country and remain the sole responsibility of the Customer.

RB Footwear has no control over customs procedures or import charges and cannot estimate their amount.

Customers are responsible for complying with all import regulations applicable in their country.

If a shipment is refused due to unpaid customs duties or import charges, RB Footwear reserves the right to deduct all costs incurred, including return shipping charges, customs fees and administrative costs, from any refund that may otherwise be due.

 

 

17. SHIPPING DELAYS

RB Footwear shall not be liable for delivery delays caused by circumstances beyond its reasonable control.

Examples include:

  • severe weather;

  • transportation disruptions;

  • customs inspections;

  • governmental actions;

  • pandemics;

  • natural disasters;

  • cyber incidents;

  • carrier delays;

  • warehouse disruptions;

  • supplier shortages.

Estimated delivery times are provided in good faith and do not constitute contractual guarantees.

Customers acknowledge that deliveries involving limited edition Products may occasionally require additional verification procedures before shipment.

 

 

18. LOST OR DAMAGED SHIPMENTS

If a shipment is lost during transit, RB Footwear will initiate an investigation with the carrier.

Customers agree to reasonably cooperate during such investigations.

Where a shipment is confirmed lost by the carrier, RB Footwear may, at its discretion:

  • provide a replacement Product where available;

  • issue a refund;

  • offer another reasonable solution.

Where a shipment is marked as delivered by the carrier but the Customer claims non-receipt, RB Footwear reserves the right to await completion of the carrier's investigation before determining an appropriate resolution.

RB Footwear shall not be liable for losses resulting from theft after confirmed delivery to the address provided by the Customer unless otherwise required by mandatory consumer protection laws.

 

 

19. RIGHT OF WITHDRAWAL

This Section applies exclusively to Consumers purchasing Products within the European Union.

Consumers have the statutory right to withdraw from a distance purchase within fourteen (14) calendar days without providing any reason, unless one of the legal exceptions applies under applicable Dutch or European legislation.

The withdrawal period begins on the day after the Consumer, or a third party designated by the Consumer (other than the carrier), has received the Product.

To exercise the right of withdrawal, the Consumer must notify RB Footwear of the decision to withdraw before the withdrawal period expires by submitting a request through the Contact page available on the Website.

After notifying RB Footwear, the Consumer must return the Product without undue delay and no later than fourteen (14) calendar days after the notification of withdrawal.

The Consumer shall bear the direct costs of returning the Product unless mandatory legislation provides otherwise.

The Consumer is only liable for any reduction in value of the Product resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Product.

Nothing contained in these Terms limits or excludes any mandatory statutory rights granted to Consumers under Dutch or European consumer protection legislation.

 

 

20. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The statutory right of withdrawal does not apply where an exception exists under applicable law.

Without limitation, the right of withdrawal may not apply to:

  • Products manufactured according to the Customer's specifications;

  • Products clearly personalised for the Customer;

  • Products that have been altered at the Customer's request;

  • Sealed Products that are unsuitable for return due to health protection or hygiene reasons once unsealed;

  • Products whose condition has materially deteriorated after delivery due to Customer handling exceeding what is necessary for inspection.

RB Footwear reserves the right to reject withdrawals where a statutory exemption applies.

Where the law grants a mandatory withdrawal right, RB Footwear shall fully comply with those legal obligations.

 

 

21. RETURN POLICY

RB Footwear aims to provide a transparent and fair return process while preserving the quality and authenticity of all Products sold.

Returned Products must:

  • be returned within the applicable legal timeframe;

  • be unused;

  • remain in original condition;

  • include all original accessories;

  • include all manufacturer labels;

  • include any authentication tags where applicable;

  • include the original shoe box;

  • include all protective packaging supplied with the Product.

Products returned with visible signs of use, wear, damage or alteration may not qualify for a full refund.

Returns remain the Customer's responsibility until physically received and inspected by RB Footwear.

Customers are strongly advised to use an insured and trackable shipping service.

RB Footwear shall not be responsible for Products lost or damaged during return shipment.

 

 

22. RETURN CONDITIONS FOR FOOTWEAR

Because many Products sold by RB Footwear are premium, collectible or limited-edition sneakers, additional return conditions apply.

Returned footwear must not have been:

  • worn outdoors;

  • used beyond indoor fitting;

  • creased through normal wear;

  • cleaned;

  • washed;

  • repaired;

  • restored;

  • repainted;

  • customised;

  • exposed to smoke;

  • exposed to excessive moisture;

  • exposed to strong odours.

The original shoe box forms part of the Product.

Returns may be rejected where:

  • the original box is missing;

  • the original box is damaged beyond normal transportation wear;

  • manufacturer labels have been removed;

  • accessories are missing;

  • authentication labels have been removed or tampered with.

Customers are encouraged to place the original shoe box inside an additional shipping carton when returning Products.

Writing shipping labels directly on the original shoe box may reduce the Product's value and may affect the amount of any refund where legally permitted.

 

 

23. REFUNDS

Once a returned Product has been received, RB Footwear will inspect the Product to verify compliance with these Terms.

Where the returned Product satisfies the applicable return requirements, RB Footwear shall process the refund without undue delay and, where applicable, within fourteen (14) days after receiving the returned Product or proof of return, whichever occurs first.

Refunds shall be made using the original payment method unless otherwise agreed.

Shipping charges paid by the Customer may only be refunded where required under applicable consumer protection legislation.

RB Footwear reserves the right to withhold reimbursement until:

  • the returned Product has been received; or

  • the Customer has provided satisfactory evidence that the Product has been returned,

whichever occurs first.

Refunds shall not include:

  • customs duties;

  • import taxes;

  • brokerage fees;

  • foreign transaction fees;

  • exchange rate losses;

  • charges imposed by financial institutions,

unless required by mandatory law.

 

 

24. REFUSAL OF RETURNS

RB Footwear reserves the right to refuse a return where:

  • the Product has been used beyond reasonable inspection;

  • the Product has been damaged by the Customer;

  • the Product is incomplete;

  • accessories are missing;

  • the Product has been modified;

  • authentication labels have been removed or altered;

  • serial numbers have been removed;

  • the Product was returned outside the applicable return period;

  • the Product is excluded from return under mandatory legislation.

Where a returned Product is refused, RB Footwear may return the Product to the Customer at the Customer's expense.

If the Customer fails to arrange collection or repay shipping costs within a reasonable period, RB Footwear reserves the right to charge reasonable storage and administrative costs where permitted by law.

 

 

25. WARRANTY

RB Footwear guarantees that Products supplied conform to the Agreement and satisfy the statutory requirements applicable under Dutch law.

Nothing contained in these Terms limits any mandatory legal guarantee available to Consumers.

The legal guarantee means that a Product must possess the characteristics that the Customer may reasonably expect considering:

  • the nature of the Product;

  • the Product description;

  • statements made by RB Footwear;

  • mandatory consumer protection legislation.

The legal guarantee does not apply where defects arise from:

  • misuse;

  • accidents;

  • improper storage;

  • improper maintenance;

  • unauthorised repairs;

  • normal wear and tear;

  • external damage occurring after delivery.

Any commercial warranty offered by a manufacturer remains the sole responsibility of that manufacturer unless expressly stated otherwise by RB Footwear.

 

 



26. NON-CONFORMITY AND DEFECTS

Customers must inspect the Product as soon as reasonably possible after delivery.

If a Customer believes that a Product does not conform to the Agreement or contains a manufacturing defect, the Customer should notify RB Footwear through the Contact page of the Website without undue delay after discovering the issue.

The notification should include:

  • the order number;

  • a detailed description of the issue;

  • clear photographs showing the alleged defect;

  • any additional information reasonably requested by RB Footwear.

RB Footwear reserves the right to inspect the Product before determining whether the Product is non-conforming.

A Product shall not be considered defective solely because of:

  • minor manufacturing variations;

  • slight colour differences;

  • natural characteristics of materials;

  • cosmetic differences that do not affect functionality;

  • packaging variations;

  • replacement boxes where previously disclosed;

  • differences between production batches.

Where a Product is found to be non-conforming under applicable law, RB Footwear may, at its discretion and where legally permitted:

  • repair the Product;

  • replace the Product with an identical Product;

  • replace the Product with an equivalent Product;

  • issue a full or partial refund.

Nothing in this Article limits any mandatory statutory rights available to Consumers.

 

 

27. COMPLAINTS PROCEDURE

RB Footwear strives to resolve all complaints promptly, fairly and professionally.

Customers may submit complaints through the Contact page available on the Website.

A complaint should contain sufficient information to allow RB Footwear to investigate the matter, including:

  • Customer name;

  • order number;

  • date of purchase;

  • description of the complaint;

  • supporting photographs where applicable.

RB Footwear aims to acknowledge complaints within a reasonable period after receipt.

Complex complaints requiring additional investigation may take longer to resolve.

Submitting a complaint does not automatically suspend the Customer's payment obligations unless required by mandatory law.

Where a dispute cannot be resolved amicably, the Customer retains any statutory rights available under applicable law.

 

 

28. INTELLECTUAL PROPERTY

All intellectual property rights relating to the Website and its contents remain the exclusive property of RB Footwear or its licensors.

This includes, but is not limited to:

  • trademarks;

  • trade names;

  • logos;

  • product descriptions;

  • photographs;

  • videos;

  • graphics;

  • website design;

  • source code;

  • databases;

  • texts;

  • marketing materials;

  • downloadable content.

Nothing contained in these Terms transfers any intellectual property rights to the Customer.

Customers may view, download and print Website content solely for personal, non-commercial use.

Without prior written consent from RB Footwear, Customers may not:

  • reproduce Website content;

  • copy Product photographs;

  • distribute Website materials;

  • modify content;

  • publish content;

  • commercially exploit Website materials;

  • use RB Footwear branding in advertisements or promotional materials.

Unauthorised use of intellectual property may result in legal action.

 

 

29. WEBSITE USE

Customers agree to use the Website only for lawful purposes.

Customers shall not:

  • interfere with Website functionality;

  • introduce viruses or malicious software;

  • attempt unauthorised access;

  • scrape Website content using automated tools;

  • overload Website infrastructure;

  • circumvent security measures;

  • reverse engineer Website functionality;

  • interfere with other users' access.

RB Footwear reserves the right to suspend or block access where misuse is detected.

Temporary interruptions for maintenance, software updates or security improvements may occur without prior notice.

RB Footwear does not guarantee uninterrupted or error-free operation of the Website.

 

 

30. USER CONDUCT

Customers agree to interact respectfully with RB Footwear employees, representatives and other users.

Customers shall not:

  • engage in abusive behaviour;

  • threaten employees;

  • publish defamatory statements;

  • provide fraudulent information;

  • misuse promotional campaigns;

  • submit false payment information;

  • create multiple accounts to circumvent purchase limits;

  • engage in unlawful activities through the Website.

RB Footwear reserves the right to refuse future Orders, terminate accounts or pursue legal remedies where these Terms are violated.

 

 

31. PRODUCT REVIEWS AND USER CONTENT

Customers may voluntarily submit reviews, comments or other content where this functionality is made available.

By submitting content, the Customer confirms that:

  • the content is accurate;

  • the content does not infringe third-party rights;

  • the content is not misleading;

  • the content is not defamatory;

  • the content does not contain unlawful material.

RB Footwear reserves the right, but not the obligation, to remove content that:

  • violates these Terms;

  • violates applicable law;

  • contains offensive language;

  • contains discriminatory or hateful content;

  • promotes illegal activities;

  • contains spam or commercial advertising.

By submitting reviews or other content, the Customer grants RB Footwear a worldwide, non-exclusive, royalty-free licence to display, reproduce, publish and use such content for business purposes, including on the Website and social media channels, unless prohibited by applicable law.

 

 

32. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful under mandatory Dutch or European legislation.

Subject to the foregoing, RB Footwear shall only be liable for direct damages resulting from intentional misconduct or gross negligence attributable to RB Footwear.

To the maximum extent permitted by law, RB Footwear shall not be liable for any indirect or consequential damages, including but not limited to:

  • loss of profit;

  • loss of revenue;

  • loss of business opportunities;

  • loss of anticipated savings;

  • loss of goodwill;

  • business interruption;

  • loss of contracts;

  • loss of data;

  • reputational damage;

  • indirect financial losses.

RB Footwear shall not be liable for damages arising from:

  • incorrect use of Products;

  • improper storage;

  • failure to follow manufacturer instructions;

  • normal wear and tear;

  • modifications performed by the Customer or third parties;

  • delays caused by carriers;

  • customs procedures;

  • government actions;

  • force majeure events;

  • technical failures beyond the reasonable control of RB Footwear.

Where liability cannot legally be excluded, RB Footwear's total liability shall, to the extent permitted by law, be limited to the amount actually paid by the Customer for the Product giving rise to the claim.

Nothing in these Terms affects any mandatory statutory rights available to Consumers.

 

 

33. INDEMNIFICATION

The Customer agrees to indemnify, defend and hold harmless RB Footwear, its owner, employees, representatives, contractors and business partners against any claims, liabilities, damages, losses, penalties, costs and expenses arising from:

  • breach of these Terms;

  • unlawful use of the Website;

  • fraudulent activity;

  • infringement of third-party rights;

  • misuse of Products;

  • violation of applicable laws or regulations by the Customer.

This indemnification applies to the maximum extent permitted under applicable law.

 

 

34. FORCE MAJEURE

RB Footwear shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control.

Force majeure includes, but is not limited to:

  • natural disasters;

  • floods;

  • earthquakes;

  • fires;

  • severe weather conditions;

  • war;

  • terrorism;

  • riots;

  • civil unrest;

  • governmental measures;

  • sanctions;

  • pandemics;

  • epidemics;

  • labour disputes;

  • strikes;

  • transportation disruptions;

  • power outages;

  • internet failures;

  • cyberattacks;

  • supplier failures;

  • shortages of raw materials;

  • warehouse incidents;

  • carrier disruptions;

  • customs delays.

During a force majeure event, RB Footwear's obligations shall be suspended for the duration of the event.

Where the force majeure event continues for an extended period making performance impossible or commercially unreasonable, RB Footwear may terminate the Agreement without liability, subject to mandatory consumer protection legislation.

 

 

35. PRIVACY

RB Footwear processes personal data in accordance with the General Data Protection Regulation (GDPR), the Dutch General Data Protection Regulation Implementation Act (Uitvoeringswet AVG), and other applicable privacy legislation.

The collection, storage, processing and protection of personal data are further described in the separate Privacy Policy available on the Website.

By using the Website, Customers acknowledge that personal data may be processed for purposes including:

  • processing Orders;

  • providing customer service;

  • fraud prevention;

  • payment processing;

  • legal compliance;

  • shipping and delivery;

  • improving Website functionality;

  • maintaining Customer accounts.

RB Footwear takes reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration and destruction.

Nothing in these Terms replaces or limits the rights granted to data subjects under applicable privacy legislation.

 

 

36. GOVERNING LAW

These Terms, all Agreements between RB Footwear and the Customer, and all disputes arising from or relating thereto shall be governed exclusively by the laws of the Netherlands.

The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

Mandatory consumer protection laws applicable in the Customer's country of residence shall remain unaffected where required by law.

 

 

37. DISPUTE RESOLUTION

RB Footwear encourages Customers to contact the company first in order to resolve disputes amicably.

Where a dispute cannot be resolved through mutual consultation, the dispute shall be submitted to the competent court in the Netherlands, unless mandatory law requires another competent court.

Consumers residing within the European Union may also have access to statutory alternative dispute resolution procedures where applicable.

Nothing contained in these Terms limits the Customer's mandatory legal rights to seek judicial protection.

 

 

38. AMENDMENTS TO THESE TERMS

RB Footwear reserves the right to amend these Terms at any time.

Updated versions shall become effective upon publication on the Website unless otherwise required by applicable law.

Customers are encouraged to review these Terms periodically.

For Orders already concluded before an amendment takes effect, the version applicable at the time of the Order shall remain in force unless mandatory legislation provides otherwise.

 

 

39. SEVERABILITY

If any provision of these Terms is found by a competent court to be invalid, unlawful or unenforceable, such provision shall be deemed severed only to the extent necessary.

The remaining provisions shall remain valid, binding and enforceable.

Where possible, the invalid provision shall be replaced by a valid provision reflecting the original commercial intent as closely as possible.

 

 

40. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Cookie Policy, Return & Refund Policy and any additional policies expressly incorporated by reference, constitute the entire agreement between RB Footwear and the Customer concerning the use of the Website and the purchase of Products.

They supersede all prior oral or written communications, understandings or agreements relating to the same subject matter.

 

 

41. CONTACT

Questions regarding these Terms, Orders, Products or other matters concerning RB Footwear may be submitted through the official Contact page available on the Website.

RB Footwear aims to respond to enquiries within a reasonable timeframe.

 

 

42. FINAL PROVISIONS

These Terms shall enter into force immediately upon publication on the Website.

By accessing the Website, creating an account or placing an Order, the Customer confirms that they have read, understood and agreed to these Terms & Conditions.

RB Footwear reserves all rights not expressly granted under these Terms.

End of Terms & Conditions