Privacy policy

1. INTRODUCTION

RB Footwear ("RB Footwear", "we", "our", or "us") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our Website, create an account, place an Order, contact us or otherwise interact with our services.

RB Footwear processes personal data in accordance with:

  • the General Data Protection Regulation (EU) 2016/679 ("GDPR"); 

  • the Dutch General Data Protection Regulation Implementation Act (Uitvoeringswet AVG); 

  • the Dutch Telecommunications Act where applicable; 

  • other applicable Dutch and European privacy legislation. 

By using the Website, you acknowledge that your personal data may be processed as described in this Privacy Policy.

 

 

2. DATA CONTROLLER

The data controller responsible for processing personal data is:

RB Footwear

Papaverweg 34, Unit B100
1032 KJ Amsterdam
The Netherlands

Chamber of Commerce (KvK): 42064758

VAT Number: NL005468338B18

For all privacy-related questions or requests, please use the Contact page available on the Website.

 

 

3. PERSONAL DATA WE COLLECT

Depending on how you use our Website, we may collect the following categories of personal data.

Identification Information

  • first name; 

  • last name; 

  • date of birth where legally required. 

Contact Information

  • billing address; 

  • shipping address; 

  • country; 

  • telephone number. 

Account Information

  • username; 

  • encrypted password; 

  • account preferences; 

  • purchase history; 

  • saved addresses. 

Order Information

  • products purchased; 

  • order value; 

  • order dates; 

  • order status; 

  • invoices; 

  • payment confirmations; 

  • shipping information. 

Payment Information

Payments are processed through secure third-party payment providers.

RB Footwear does not store complete credit card or debit card information.

Payment providers may process:

  • payment method; 

  • transaction amount; 

  • payment confirmation; 

  • fraud prevention information. 

Technical Information

When visiting the Website, certain technical information may automatically be collected, including:

  • IP address; 

  • browser type; 

  • operating system; 

  • device type; 

  • language settings; 

  • time zone; 

  • referring website; 

  • pages visited; 

  • session duration; 

  • click behaviour; 

  • Website performance information. 

Communication Data

Where you contact RB Footwear, we may process:

  • messages; 

  • enquiries; 

  • customer support requests; 

  • complaint information; 

  • correspondence history. 

Marketing Preferences

Where you provide consent, we may process:

  • newsletter preferences; 

  • marketing preferences; 

  • communication preferences. 

 

 

4. HOW WE COLLECT PERSONAL DATA

Personal data may be collected:

  • when creating an account; 

  • when placing an Order; 

  • when contacting customer support; 

  • when submitting a return request; 

  • when participating in promotions; 

  • when browsing the Website; 

  • through cookies and similar technologies; 

  • through payment providers; 

  • through shipping partners; 

  • through fraud prevention systems; 

  • where required by law. 

 

 

5. PURPOSES OF PROCESSING

RB Footwear processes personal data only where a lawful basis exists.

Your personal data may be processed for the following purposes:

  • processing Orders; 

  • delivering Products; 

  • processing payments; 

  • preventing fraud; 

  • verifying identity; 

  • managing Customer accounts; 

  • providing customer support; 

  • handling complaints; 

  • processing returns; 

  • complying with legal obligations; 

  • maintaining accounting records; 

  • improving Website performance; 

  • analysing Website usage; 

  • securing the Website; 

  • enforcing our legal rights; 

  • complying with tax obligations; 

  • preventing abuse of our services. 

We only process personal data that is necessary for the relevant purpose.

 

 

6. LEGAL BASIS FOR PROCESSING

Depending on the circumstances, RB Footwear processes personal data based on one or more of the following legal grounds:

  • performance of a contract; 

  • compliance with legal obligations; 

  • legitimate business interests; 

  • protection against fraud; 

  • protection of legal claims; 

  • your consent, where required by law. 

Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

 

 

7. SHARING PERSONAL DATA

RB Footwear does not sell personal data.

Personal data may only be shared where necessary with:

  • payment providers; 

  • shipping companies; 

  • logistics providers; 

  • IT service providers; 

  • hosting providers; 

  • cloud storage providers; 

  • accounting service providers; 

  • legal advisers; 

  • government authorities where legally required; 

  • tax authorities; 

  • fraud prevention partners; 

  • insurance providers where necessary. 

All third parties receiving personal data are required to process such data only for legitimate business purposes and in accordance with applicable privacy legislation.

 

 

8. INTERNATIONAL DATA TRANSFERS

Some service providers used by RB Footwear may process personal data outside the European Economic Area (EEA).

Where personal data is transferred internationally, RB Footwear ensures that appropriate safeguards are implemented, including:

  • European Commission adequacy decisions; 

  • Standard Contractual Clauses (SCCs); 

  • other legally approved transfer mechanisms. 

RB Footwear takes reasonable measures to ensure that transferred personal data remains adequately protected.

 

 

9. DATA RETENTION

RB Footwear retains personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law.

Retention periods depend on the type of personal data and the legal obligations applicable to RB Footwear.

Where personal data is no longer required, it will be securely deleted or anonymised.

 

 

10. DATA SECURITY

RB Footwear takes appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

These measures include, where appropriate:

  • encrypted data transmission (SSL/TLS); 

  • secure servers and hosting environments; 

  • restricted access to personal data; 

  • password protection and authentication measures; 

  • firewall and network security; 

  • regular software updates; 

  • monitoring for suspicious activity; 

  • secure backup procedures; 

  • access controls based on business necessity. 

Although RB Footwear implements reasonable security measures, no method of electronic transmission or storage can be guaranteed to be completely secure. Customers use the Website at their own risk.

 

 

11. CUSTOMER RIGHTS

Under the GDPR and applicable Dutch privacy legislation, you may have the following rights regarding your personal data:

  • the right to be informed; 

  • the right of access; 

  • the right to rectification; 

  • the right to erasure ("right to be forgotten"); 

  • the right to restrict processing; 

  • the right to data portability; 

  • the right to object to processing; 

  • the right not to be subject solely to automated decision-making where applicable; 

  • the right to withdraw consent where processing is based on consent. 

Requests relating to these rights may be submitted through the Contact page available on the Website.

RB Footwear may request additional information to verify the identity of the requesting individual before processing a request.

Where legally permitted, RB Footwear may refuse or limit a request if it is manifestly unfounded, excessive or conflicts with legal obligations.

 

 

12. RIGHT TO LODGE A COMPLAINT

If you believe that RB Footwear has processed your personal data unlawfully, you have the right to lodge a complaint with the competent supervisory authority.

For individuals located in the Netherlands, the competent supervisory authority is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

You also retain the right to seek judicial remedies where provided by applicable law.

RB Footwear encourages Customers to contact us first so that we have the opportunity to resolve any concerns promptly and amicably.

 

 

13. COOKIES AND SIMILAR TECHNOLOGIES

RB Footwear uses cookies and similar technologies to improve the functionality, security and performance of the Website.

Cookies may be used for purposes including:

  • remembering account preferences; 

  • maintaining login sessions; 

  • processing shopping cart functionality; 

  • analysing Website traffic; 

  • improving Website performance; 

  • detecting fraudulent activity; 

  • measuring marketing effectiveness where consent has been provided. 

Further information regarding the use of cookies is available in the separate Cookie Policy published on the Website.

 

 

14. THIRD-PARTY SERVICES

The Website may use services provided by carefully selected third parties to support its operation.

Depending on the services used, these providers may process personal data on behalf of RB Footwear.

Examples include:

  • payment service providers; 

  • shipping and logistics partners; 

  • website hosting providers; 

  • cloud storage providers; 

  • analytics providers; 

  • fraud prevention services; 

  • customer support platforms; 

  • Shopify platform services. 

Each third-party provider remains responsible for complying with applicable privacy legislation regarding the personal data processed on its behalf.

RB Footwear seeks to work only with service providers that provide appropriate safeguards for personal data protection.

 

 

15. THIRD-PARTY WEBSITES

The Website may contain links to third-party websites, platforms or services.

RB Footwear is not responsible for the privacy practices, content or security of third-party websites.

Customers are encouraged to review the privacy policies of any external websites they visit.

The inclusion of a link does not imply endorsement of the third party or its services.

 

 

16. CHILDREN'S PRIVACY

The Website and its services are not intended for individuals under the age of sixteen (16), unless a lower age is permitted under applicable law and appropriate parental or legal guardian consent has been obtained.

RB Footwear does not knowingly collect personal data from children in violation of applicable privacy legislation.

If RB Footwear becomes aware that personal data has been collected unlawfully from a child, reasonable steps will be taken to delete that information without undue delay.

Parents or legal guardians who believe that a child has provided personal data may contact RB Footwear through the Contact page.

 

 

17. AUTOMATED DECISION-MAKING

RB Footwear does not make decisions based solely on automated processing that produce legal effects or similarly significant effects for Customers, except where permitted or required by applicable law.

Certain automated systems may be used for:

  • fraud detection; 

  • payment verification; 

  • website security; 

  • order risk assessment. 

Where required by law, Customers may request human intervention regarding automated processing decisions.

 

 

18. CHANGES TO THIS PRIVACY POLICY

RB Footwear reserves the right to amend this Privacy Policy from time to time.

Any updated version shall become effective upon publication on the Website unless otherwise required by applicable law.

Customers are encouraged to review this Privacy Policy periodically to remain informed about how personal data is processed.

Where legally required, RB Footwear will provide notice of material changes before they become effective.

 

 

19. CONTACT

Questions regarding this Privacy Policy or the processing of personal data may be submitted through the official Contact page available on the Website.

RB Footwear will make reasonable efforts to respond to privacy-related requests within the timeframes required under applicable law.

 

 

20. EFFECTIVE DATE

This Privacy Policy becomes effective immediately upon publication on the Website.

By using the Website, creating an account or placing an Order, you acknowledge that you have read and understood this Privacy Policy.

End of Privacy Policy