New Again - Shoe Recovery

Order process can take up to 2-10 working days depending products, so if you order is extremely urgent please contact us before placing your order and we will give you a precise date of shipping and delivery. 

Returns

If you are not happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original condition. Returns must be reported by email at service@sneakerrequest.com 

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

• All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.

• We are not responsible for the return shipping costs of the items.

• All Items must be in original, resalable condition.

• Please make sure all returned items are well packaged, so as not to be damaged in the post.

• If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.

• Please make sure all return packages are sent with a trackable, insured service.

• We cannot take responsibility for items damaged or lost in the return transit.

• Please refer to our Terms and Conditions for further information on returns.